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Free shipping on orders over 1000 TL - 0 212 631 31 11 - 0533 165 32 32
Domestic Delivery:
Which courier service is used for order delivery?
Domestic orders are delivered via our contracted courier service.
What is the delivery time?
Delivery takes approximately 3 business days after the product is shipped. (In districts far from the center and with small populations, delivery may be on certain days of the week.)
When is the order shipped?
The order is shipped within 3 business days of the order.
If the order falls on a public holiday or weekend, the product will be shipped on the first day after the holiday.
How can I track my order?
When your order is shipped, a tracking number will be sent to your mobile phone via SMS. You can track your shipment with this tracking number. (If you did not provide your mobile phone number, you can contact us to obtain the tracking number.)
Can I request delivery with a different courier?
If you wish to use a different courier company for any reason, you need to contact us by phone at (0 212 631 31 11). An extra fee may apply for changing the shipping company.
Please open and inspect the package in front of the delivery person. If there is any damage to the product, do not accept the delivery and have the shipping company prepare a damage report. By accepting the product, you acknowledge that the shipping company has fully fulfilled its duties. Remember that the customer is responsible for any damage, breakage, etc., that may occur after the shipping company has completed its duties.
International Delivery:
Which shipping company delivers international orders?
International orders are delivered by Inter Cargo.
What is the delivery time?
While not all countries experience the same delivery time, the average delivery time is 2-5 days.
How do I track my shipment?
After your order is shipped, the tracking number will be sent to you via email. You can track your shipment using this tracking number.
Free shipping is not valid for international orders.
Cash on delivery is not available for international shipments.
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